When I expanded into real estate, I carried with me valuable lessons I learned in the pharmaceutical business. Key among them is the absolute importance of providing excellent service.
Service is about treating your customers like you’d treat your family. It happens by truly going out of your way for them and adding value to the equation.
In fact, it was the prospect of working with families directly to help them find the perfect home that in part attracted me to real estate in the first place.
I enjoy the close connection with the end users of our product — our tenants – who I’m glad to say enjoy where they live and appreciate what we do to make their homes beautiful, safe and convenient.
Especially in today’s environment, when online marketing of rental apartments is really changing the industry, serving clients well is critical. As a property owner and manager, it is extremely important to provide quality service to your tenants.
Prospective renters regularly consult online ratings and reviews. In the past, it was more difficult for new tenants to find out what the service was like in a certain apartment building. Now it is quite simple to see property ratings.
Thorwin Properties is looking to define a new standard in property management by striving for excellence in all areas: renovating, customer service and proactive leasing. We believe that it should not be difficult for new tenants to have clear expectations when it comes to their homes. With that in mind, I encourage our team at Thorwin Properties to focus on quality and service, and to regularly look for small improvements each day in order to make a positive difference.
In the end, truly the most important aspect of excellence in business, no matter the industry, is building relationships and trying to make people’s lives better.