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With over 20 years of experience as an entrepreneur, Kris Thorkelson has been rewarded by getting to help people access the goods and services that they need. As someone who has overcome the challenges it takes to build a successful company, this blog serves as a reflection of Kris’s own experiences as a leader in business.

Delivering Remarkable Customer Experiences Key to Business Success
Back in 1999, B. Joseph Pine and James H. Gilmore published a groundbreaking book entitled The Experience Economy. In it, the authors described how a variety of companies built customer goodwill by developing and delivering remarkable customer experiences. In many of...

5 Ways to Foster Strong Teamwork Among Your Employees
We’ve seen time and again how so much can be gained when several employees work together as a team. Of course, every team needs a strong leader and that’s where you come in. But volumes have been written about how there’s strength in numbers. Look at it this way....

The Power of Empathy: 5 Ways to Let Customers Know You Care
Everyone who owns a business or works in a customer-facing role in a company knows that customer service is job one. You can’t start or grow a business without customers, and without providing excellent, even exemplary, customer service, you simply won’t succeed. So...

COVID-19 Open House Guidelines: How to Safely Show an Apartment
The coronavirus has certainly presented some unusual challenges for property managers and landlords. Between shelter-in-place orders and social distancing rules, it might seem like a moot point to try to show your rental property to prospective new tenants. Even...

Emotional Well-Being: How Leaders Build Resilience During Times Of Crisis
For company leaders, the way we conduct business has virtually changed overnight. We’ve had to adapt to a remote working environment, stay on top of organizational goals and lead our team members under extraordinary circumstances. Everything has come to an abrupt...

Talking Talent: How to Build Effective Teams
Seamless teamwork doesn’t happen overnight. It takes a great deal of effort from everyone involved as well as some trial and error to cultivate a successful team. One of the most important responsibilities of a leader is to guide their employees toward...