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The pandemic created, in many respects, a technological reckoning in industries that had previously been slow to adopt advancements. A worldwide pandemic necessitates adaptation at a level previously unknown to most people and industries. While the wheels of...

The pandemic completely altered the world as we know it. International travel now seems infinitely more intimidating, entire countries are swamped with cases and the highly contagious Delta variant has found footing even in places that had impressive vaccine...

Back in 1999, B. Joseph Pine and James H. Gilmore published a groundbreaking book entitled The Experience Economy. In it, the authors described how a variety of companies built customer goodwill by developing and delivering remarkable customer experiences. In many of...

We’ve seen time and again how so much can be gained when several employees work together as a team. Of course, every team needs a strong leader and that’s where you come in. But volumes have been written about how there’s strength in numbers. Look at it this way....

Everyone who owns a business or works in a customer-facing role in a company knows that customer service is job one. You can’t start or grow a business without customers, and without providing excellent, even exemplary, customer service, you simply won’t succeed. So...

The coronavirus has certainly presented some unusual challenges for property managers and landlords. Between shelter-in-place orders and social distancing rules, it might seem like a moot point to try to show your rental property to prospective new tenants. Even...